Privacy Policy
1. Data controller
Company name: CAMPING CARAVANING SUN-SEA MAR MENOR SL
NIF: B05507090
Registered office: Calle Los Sánchez Nº 6, 30590 Sucina, Murcia
Telephone: 611 199 304
Email: hola@albeguelassalinas.com
2. Purpose of Data Processing
The personal data we collect through our forms, online bookings, emails, or any other means will be processed for the following purposes:
Reservation and service management: To manage your stay at the hostel, including check-in and check-out, and the provision of contracted services.
Compliance with legal obligations: To comply with applicable legal obligations, such as the traveler registration process under Royal Decree 933/2021, which requires certain data to be retained for three years.
Commercial communications: If you expressly consent, to send you information about promotions, offers, and news related to our services.
We receive, collect, and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet, login details, email address, password, computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including names, email addresses, passwords, and communications), payment details (including credit card information), comments, suggestions, product reviews, recommendations, and personal profiles.
3. Legal Basis for Data Processing
The legal basis for processing your personal data is:
Performance of a contract: For managing your booking and providing the requested services.
Compliance with legal obligations: To comply with applicable regulations, such as traveler registration requirements.
Consent of the data subject: For sending commercial communications, provided that you have given your consent.
4. Collection and Retention of Data
The personal data provided will be retained:
For as long as the contractual relationship remains in force and deletion is not requested by the data subject.
For the legally established periods, such as the three years required by Royal Decree 933/2021 for traveler registration.
For the time necessary to comply with the corresponding legal obligations.
When you carry out a transaction on our website, as part of the process, we collect personal information you provide us with, such as your name, address, and email address. Your personal information will only be used for the specific reasons stated above.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. Your data is stored on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards established by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
5. Recipient of the data
Data will not be transferred to third parties, except in cases where there is a legal obligation or it is necessary for the provision of the contracted service.
6. Rights of the Data Subject
You have the right to:
Access: Know what personal data we are processing.
Rectify: Request the correction of inaccurate or incomplete data.
Delete: Request the deletion of your data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
Oppose: Oppose the processing of your data for reasons related to your particular situation.
Limit processing: Request restriction on the processing of your data in certain circumstances.
Portability: Receiving your data in a structured, commonly used, machine-readable format and transmitting it to another data controller.
Withdraw consent: At any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.
To exercise these rights, you can send a request to:
Email: hola@alberguelassalinas.com
Additionally, if you believe your rights have been violated, you can file a complaint with the Spanish Data Protection Agency (AEPD).
7. Security Measures
We implement appropriate technical and organizational measures to ensure the security of personal data and prevent its alteration, loss, unauthorized processing, or access.
8. Changes to the Privacy Policy
We reserve the right to modify this privacy policy to adapt it to new legislation or case law. In such cases, we will announce the changes on this page with reasonable notice before they become effective.
9. How Cookies Are Used
On our website, we use cookies and other tracking tools to improve the user experience, analyze website traffic, and personalize content. Below, we explain the different types of cookies we use and their purpose:
Essential cookies: These cookies are necessary for the basic operation of the website. They allow navigation and the use of essential functions, such as access to secure areas of the website.
Functional cookies: These cookies allow the website to remember the choices you make (such as your username, language, or region) and provide enhanced and more personalized features.
Marketing cookies: We use these cookies to track visitor activity on our website and on other websites. This helps us display relevant advertisements and measure the effectiveness of our advertising campaigns.
Analytics cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently or whether users receive error messages. We use this information to improve the functionality of the website.
When you visit our site for the first time, only essential cookies and scripts are loaded. To use other types of cookies and scripts, we require your consent. You can manage your cookie preferences at any time by clicking on the cookie banner or privacy settings trigger.
For more information about how we manage your data and how you can exercise your rights, please review our Privacy Policy.
10. How We Communicate with Website Visitors
We may contact you regarding notifications about your account, to troubleshoot account issues, resolve disputes, collect fees or monies owed, survey your opinions through questionnaires or surveys, send updates about our company, or as otherwise necessary to enforce our User Agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may contact you via email, telephone, text messages, or postal mail.
11. Tools That Collect Information
On our website, we use various tools to collect information about visitors. These tools help us better understand how users interact with our website and improve their experience. Below are some of the main tools we use:
Google Analytics: We use Google Analytics to collect data about website traffic and user behavior. This tool provides us with information about visited pages, time spent on the site, traffic sources, and other relevant data.
Facebook Pixel: The Facebook Pixel allows us to track conversions from Facebook ads, optimize advertisements based on collected data, and create custom audiences for future advertising campaigns.
Hotjar: We use Hotjar to gain insights into how users interact with our website through heatmaps, session recordings, and feedback surveys.
HubSpot: HubSpot helps us manage customer relationships and track user interactions with our content, such as contact forms and newsletter subscriptions.
Wix Analytics: Wix Analytics provides us with data about website performance, including the number of visitors, the most visited pages, and actions taken by users on the site.
These tools collect information anonymously and do not personally identify visitors. We use the collected data to improve our website, personalize content, and optimize our marketing campaigns.
If you would like more information about how we manage your data and how you can exercise your rights, please review our Privacy Policy.
12. Withdrawal of Consent, Questions, and Information
If you wish to access, correct, amend, or delete any personal information we have about you, you may contact us at hola@alberguelassalinas.com or send us postal mail at: C/ LOS SANCHEZ Nº 6 - 30590 - SUCINA - MURCIA.