Términos y condiciones | Albergue Las Salinas

Terms and conditions

Company name: CAMPING CARAVANING SUN-SEA MAR MENOR SL
NIF: B05507090
Registered office: Calle Los Sánchez Nº 6, 30590 Sucina, Murcia
Telephone: 611 199 304
Email: hola@albeguelassalinas.com

1. General provisions

All persons using the facilities of the Las Salinas Youth Hostel, located at Avenida del Mojón, No. 37 in San Pedro del Pinatar (Murcia), are obliged to comply with the provisions of these regulations.

2. Object and scope of application

These rules govern the conditions of reservations, use, living arrangements, and operation of the Las Salinas Youth Hostel. Acceptance is mandatory from the moment the guest makes a reservation or uses the facilities.

3. Definition

The Las Salinas Youth Hostel offers temporary accommodation, especially for youth groups, school groups, associations, camps, families, and travelers. It fosters an atmosphere of coexistence, respect, and the development of sociocultural, sports, and educational activities.

4. Rules of organization and behavior

4.1. General and administrative

a) The hostel will be operational 365 days a year.

b) The hostel reception will have a permanent service 24 hours a day, and the dynamics of attention can be adjusted according to internal needs, without affecting the availability or quality of the service. In addition, an emergency telephone will be available to deal with urgent incidents.

c) The Check-out timetable is established from 8:00h to 12:00h, and the Check-in timetable from 15:00h to 22:00h. Reception will remain operational 24 hours a day, so that, if necessary, Check-ins can be managed outside these hours, provided that this has been communicated in advance and availability permits.

d) The allocation of reservations will be made according to availability and under confirmation by the reception of the hostel. For exclusive use of rooms, please contact the centre's reception desk in advance and ask for availability and applicable booking conditions.

e) There are charges for additional supplements such as:

L.C.O. (Late Check-Out): 50% of the cost of overnight stay depending on the season. To be considered L.C.O. the client must notify reception in advance of their intention to check-out late until 15:00h maximum.

Late Check-out: 10,00€ per hour of delay with respect to the maximum Check-out time (12:00h).

Other sanctions that the management and/or reception may consider appropriate for non-compliance with any of the rules contained herein.

f) It is forbidden to bring any type of animal onto the premises. Excluded from the general prohibition of this section are the dogs referred to in Law 4/2015, of 3 March, on assistance dogs for people with disabilities.

g) At the time of Check-in it is compulsory to present an Official Identity Document.

h) At Reception (Ground Floor) a magnetic card for access to the room will be provided upon deposit of a deposit of 10.00€, intended to cover possible expenses due to loss or non-return. This deposit will be refunded when the card is returned in good condition at the end of the stay.

i) Access to the rooms is exclusively by means of personal magnetic cards.

j) Each room will be provided with bunk beds, bed linen and blankets. For greater comfort, users may request the rental or purchase of towels at reception, subject to availability.

k) As communal accommodation, it is compulsory to respect the general rules of personal hygiene, both personal and in the use of services and facilities, and to maintain silence in bedrooms from 23:00h onwards.

l) Cooking and smoking are not allowed in the whole building.

m) Users who cause material damage to the building, its installations or to other people are obliged to pay for the damage or to compensate for the damage caused, and personal objects or documents may be retained until they have been paid for.

4.2. In the Common Areas

The hostel has an alarm system and video surveillance to guarantee security. The furniture must be respected and the use of these areas is subject to compliance with the rules of the centre.

4.3. In the rooms.

It is forbidden to hang clothes outside, use unauthorised electrical appliances, throw rubbish and objects out of windows, disturb others with the volume of appliances or voice, eat and smoke. It is compulsory to maintain order, cleanliness and respect the rest of others.

4.4. Toilets.

Toilets must be used correctly, for the purposes for which they are intended and when necessary, to avoid damage and breakdowns, and to report any damage or breakdowns promptly.

4.5. Access

Access is via the main entrance. The emergency exit shall be properly signposted and equipped with a panic exit. In the event of fire, do not use lifts.

4.6. Services
There are chemists, supermarkets, transport, restaurants, etc. in the vicinity.

5. Prices and taxes

The prices set by the Las Salinas Youth Hostel include Value Added Tax (VAT), in accordance with current tax regulations. Any tourist taxes or other local taxes that apply will be communicated to guests prior to arrival and must be paid upon check-in.

6. Reservation and cancellation policy

6.1. Confirmation of reservations
To confirm any reservation, a deposit of 50% of the total reservation amount must be paid in advance, except in cases where management has negotiated different terms. The reservation will not be considered confirmed until official notification is received from the establishment.

The reservation deposit must be paid at the time the reservation is made or within the next 5 calendar days at the latest. If the deposit is not paid within this period, the reservation will be considered canceled for all purposes, with prior notification to the client.

6.2. Reservation payment and additional charges
At check-in, payment of the remaining amount of the reservation is required using the payment methods accepted by the establishment (credit card, virtual POS, or cash). The deposit will be charged for the magnetic access card. Additional fees (LCO, late check-out fee, etc.) may apply, and the guest must pay them upon departure.

6.3. Cancellations

a) For stays of less than 3 days:
- 90% of the reservation deposit paid will be refunded if cancellation is notified more than 15 calendar days prior to arrival.
- 50% of the reservation deposit paid will be refunded when cancellation is notified between 15 and 7 calendar days prior to the arrival date.
- 0% of the reservation deposit paid will be refunded if cancellation is notified less than 7 calendar days prior to arrival.

b) For stays of more than 3 days, rental of classrooms or other hostel facilities and summer camps:
- 90% of the reservation deposit paid will be refunded if cancellation is notified more than 30 calendar days prior to arrival.
- 50% of the reservation deposit paid will be refunded when cancellation is notified between 30 and 15 calendar days prior to the arrival date.
- 0% of the reservation deposit paid will be refunded if cancellation is notified less than 15 calendar days prior to arrival.

7. Accommodation of minors

Accommodation for minors is only permitted if accompanied by at least one responsible adult. In the case of school groups or youth associations, a responsible adult must be present for each group and supporting documentation must be provided. Reservations made by unaccompanied minors will not be accepted.

8. Accessibility

The hostel has accessible facilities for guests with reduced mobility. We recommend informing the staff of any special needs at the time of booking to ensure a safe and comfortable stay.

9. Parking

The hostel has a private parking area with limited capacity. Booking a room does not guarantee access to a parking space, so it is recommended to check availability in advance. Management is not responsible for damage or theft to parked vehicles. Additionally, there are easily accessible free public parking areas near the hostel.

10. Use of common areas and services

Common areas are protected by an alarm system and video surveillance. Please use furniture and shared spaces respectfully. Restrooms must be used properly, and any incidents must be reported immediately.

11. Access and security

Access to the building is through the main entrance. Emergency exits are properly marked and equipped with panic exit systems. In the event of an evacuation, the elevators should not be used. Evacuation plans are posted in guest rooms and common areas.

12. Claims resolution

Official complaint forms are available at reception. Any incidents can be reported to the hostel team, who are committed to handling them diligently and respectfully.

13. Force majeure

In the event of force majeure (natural phenomena, health emergencies, power outages, etc.), the hostel may cancel or modify reservations without any liability or right to compensation. Reasonable alternative solutions will be offered if circumstances permit.

14. Third party rights

This regulation does not create rights for anyone outside the accommodation contract. Its effects are limited to the relationship between the registered guest and the establishment.